Work and Pensions Select Committee inquiry into the role of Jobcentre Plus in the reformed welfare system – 2013

This submission covers each of the Committee’s five areas of interest. Inclusion argued that:

  • The aims of Universal Jobmatch are valid, but implementation needs to be improved;
  • Jobcentre Plus’s success should be measured by job entry and sustained job outcomes as well as off-benefit flows;
  • Whilst labour market activation policies are essential, a more equitable balance needs to be struck between claimants rights and responsibilities;
  • Sanctions should not be viewed as a desirable outcome and data on sanction rates should be more widely published and closely monitored;
  • There is a need for a better understanding of ~”what works~” in the Jobseekers Regime;
  • Jobcentre Plus staff need to be prepared to cope with changes that will come with Universal Credit, including delivery of services to claimants in work and addressing computer literacy and financial barriers; and
  • Jobcentre Plus remains effective at delivering high volume, good value support and there would be little value in contracting out employment assistance for those closest to the labour market.