CfRC Center for responsible credit

CfRC Annual Conference: Building a Financially Healthy Society

  28/02/2017 - 01/03/2017   Event ID :6336

Price freeze: £99 +VAT. Subject to availability.

CfRC’s website:

Arrive for registration at 09:30 for a 10:00 start. Conference will finish at 16:30.

2017 is set to be a critical year.  The Financial Conduct Authority is consulting on its approach to credit regulation, including whether or not to extend the scope of the total cost cap from payday loans to other areas of the market…Government is considering the arrangements for the successor body to the Money Advice Service…there is rapid technological change within the financial services industry itself… and households are facing a further squeeze on incomes. It has never been more important for stakeholders to come together and discuss how we can ensure that regulation, debt advice and insolvency procedures, and financial health programmes can be improved to better meet the needs of British households and contribute to sustainable economic growth.

Confirmed sessions on the programme so far… We are delighted to be joined by Colin Kinloch, Debt Advice Strategy and Innovation Manager, Money Advice Service who will update us on their debt advice commissioning strategy, and by Peter Tutton, Head of Policy, StepChange and Joseph Spooner, Assistant Professor of Insolvency Law at the LSE, who will be discussing what changes are needed to our debt and insolvency systems to deal with the considerable ‘debt overhang’ and cope with other challenges, such as increasing volatility of income. Building on our ground-breaking work for the TUC last year to construct an accurate measure of the consumer credit debt burden, we will also be discussing the prospects for a new campaign to write-off household debt with Sarah Lyall from the New Economics Foundation. We will also be showcasing our new project – funded through the Money Advice Service’s What Works? Fund – to trial ‘supported rent flexibility’ for social housing tenants as an alternative to credit use. 

The trial is taking place in London and the South East with tenants of Amicus Horizon and you can hear about progress from Gemma Glass, Amicus Horizon’s Financial Inclusion Manager as well as from our marketing consultant, Andy Eymond, about the steps we are taking to engage tenants in the project. And, of course, we will be looking at how the total cost cap on payday loans has transformed that market and at how we can build on our successful campaigns in this area in the past to ensure that financial services markets as a whole deliver much fairer outcomes for low income households moving forwards. This conference will reflect on the financial health of Britain today. It will examine how credit regulation; and the design and delivery of financial services, financial capability support and debt advice all need to be adapted to better help people meet the challenges posed by the current economic climate. It will inform the development of a radical programme for change that is genuinely capable of helping working class households and communities.

Who is the conference aimed at?

The conference will bring together delegates from a wide range of agencies involved in the design and delivery of policy and provision at both the national and local levels and will be of particular interest to:
  • Financial services providers, including banks, FinTech companies, and the community finance sector;
  • Providers of financial capability and financial inclusion projects;
  • Housing, consumer and debt advice agencies;
  • Local authorities;
  • Trade unions and employers; and
  • Voluntary, community and social enterprise organisations.

Booking your place

We know times are tough for organisations too… We know that training and research budgets within many organisations are under pressure.  With help from our sponsors we have been able to keep prices down this year – and are freezing the delegate fee at £99 plus VAT.  Book your place here. We also have a number of full bursary places available.  If you cannot meet the cost of attending then please talk to us about the possibility of a free place by contacting CfRC Director Damon Gibbons.
10% discount for CfRC subscribers

Interested in sponsorship?

Our annual conference provides sponsors with the opportunity to show their support for effective dialogue between the commercial credit sector, public authorities and the wider civil society, and to raise the profile of their own responsible lending practices and financial health initiatives.
We have a range of sponsorship opportunities available, ranging from just £425 plus VAT.

Find out about sponsoring or exhibiting at this event, contact Mintra Sadler.


Russell Hamblin-Boone
Russell Hamblin-Boone
Chief Executive, Consumer Finance Association.
Sarah Lyall
Sarah Lyall
Social Policy Lead, New Economics Foundation
Dr Lindsey Appleyard
Research Fellow, Coventry University
Andy Eymond
Founder, Well Thought
Damon Gibbons
Director of the Center for Responsible Credit
Gemma Glass
Manager, Amicus Horizon's Financial Inclusion
Colin Kinloch
Debt Advice Strategy and Innovation Manager, Money Advice Service
Anna Laycock
Executive Director at the Finance Innovation Lab
Carl Packman
Research and Good Practice Manager, Toynbee Hall
Joseph Spooner
Assistant Professor of Insolvency Law, LSE
Jennifer Tankard
Chief Executive, Responsible Finance
Rebecca Simpson
Financial Health Exchange Manager


Learning and Work Institute
Toynbee Hall
Money Advice Service

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