Universal credit: a simple idea ‘fiendishly complicated’ to deliver

18 August 2014

A project management expert tackles the universal credit maze and identifies problems with its delivery

More than £600m has been spent on the massive universal credit project, intended to replace a hotchpotch of benefits and tax credit topups with a simple, single monthly payment to claimants that would include a “subsidy to work”. A claimant will be sure that, for every extra £1 earned, no more than 65p will be removed from their existing benefits.

Experts now believe there is no chance of the IT working nationally for all claimants by 2017.It is argued that the DWP realise that there are flaws to the Universal Credit system that need to be addressed.

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